Products & Services
neoCare HS Home Service System
Home care service system ‧ Case management, shift scheduling, and HR & payroll on one platform
Case Management
Complete case management for home care services, with standardized forms for intake, assessments, service records, and incident reporting — full tracking from intake to closure so every client receives proper care.
Shift Scheduling
A smart calendar-based scheduling system that plans by both client and staff, giving you a real-time view of service slots, staffing, and approved hours while dramatically reducing scheduling conflicts and coordination overhead.
HR & Payroll
Complete HR management for care attendants: attendance records, leave management, supervisor evaluations, payroll calculation, and payslip generation — HR and payroll handled in one place.
The neoCare HS home service system, developed in-house by Neova Technology, is built specifically for home care agencies in Taiwan. From case management and shift scheduling to HR & payroll and statistical reports, it forms a complete digital platform for home care operations. It streamlines workflows and cuts rework and errors, so every home care visit is more professional and worry-free.
- All-in-one: cases, scheduling, and HR in a single place
- Mobile friendly: paired with the neoHS app, record and look up information anytime, anywhere
- Standardized forms: aligned with Taiwan's Long-Term Care 2.0 home care workflows, reducing the risk of omissions
- Built to scale: precise multi-site/multi-user permission management
neoCare HS — home care management made simple
Mobile App
neoHS Mobile App for Care Attendants
Paired with the neoCare home care service system, care attendants complete every task right at the client's home.
GPS Clock-In
Care attendants clock in and out via GPS when they arrive at the client’s home, automatically recording service time and location — no more paper sign-in sheets.
Electronic Signatures
When a service is complete, the client or family member signs directly on the phone and the signature uploads to the system instantly — no paper slips needed.
Schedule Lookup
A calendar view of the month’s shifts shows each day’s clients, time slots, and locations at a glance.
Missed Clock-In Requests
Forgot to clock in? Submit a correction request through the app for online supervisor approval — the whole process is digital.
Leave Requests
Submit leave requests directly in the app: choose the leave type, assign a substitute, and track approval status in real time.
Announcements
Receive agency announcements and notifications instantly, so important messages are never missed.
Security & Compliance
Dual International Security Certifications
Certified to ISO 27001:2022 and ISO 27701:2019
Information Security Management
Privacy Information Management
Why choose a certified system?
- International standards：Compliant with ISO 27001/27701 security and privacy standards
- Data protection：Personal and care records protected at the highest level
- Regulatory compliance：Meets Taiwan's Personal Data Protection Act and healthcare data regulations
- Continuous improvement：Audited annually to keep protections up to date
Features
Product Highlights
Workflows built around frontline needs
- Standardized forms: covering intake, assessments, service records, and incident reporting end to end
- Calendar scheduling: plan by both client and staff with a real-time view of staffing
- HR management: attendance, leave, supervisor evaluations, and sign-in records in one place
- Payroll operations: payroll calculation, payslip generation, and bank transfer management
- Statistical reports: multi-dimensional analytics with Excel export
- Multi-site management: multiple service locations with precise multi-user permission control
Practical solutions to real problems
- Inconsistent forms, missed fields → standardized forms reduce the risk of omissions
- Hard-to-resolve scheduling conflicts → a two-dimensional calendar gives a real-time view of staffing
- Time-consuming payroll calculation → attendance-driven payroll with one-click payslips
- Difficult multi-site management → multi-site architecture with precise permission assignment
Pricing
Plans & Pricing
Every plan includes the full feature suite and the neoHS app for care attendants — choose by case count (New Taiwan Dollars).
Tiered pricing by case count
- Newly Licensed For newly established agencies NT$3,000 / month NT$30,000 / year
- 1–100 cases NT$3,500 / month NT$36,000 / year
- 101–250 cases NT$4,500 / month NT$48,000 / year
- 251–350 cases NT$5,500 / month NT$60,000 / year
- 351+ cases Contact us for a quote
Included in every plan
- Full feature suite
- Case management
- Calendar-based scheduling
- HR & attendance management
- Payroll calculation & payslips
- Statistical reports with Excel export
- neoHS clock-in app for care attendants
- System training
FAQ
Frequently Asked Questions
How long does it take to implement the neoCare HS home care service system?
Depending on the feature scope and volume of data to migrate, neoCare HS is typically up and running in about 2–4 weeks, with full training and go-live support.
Does the neoCare HS home care service system support mobile devices?
neoCare HS uses responsive web design (RWD) and works on tablets, laptops, and desktops. Care attendants can also use the neoHS mobile app for GPS clock-in, electronic signatures, and schedule lookup at the client’s home.
Can the neoCare HS home care service system integrate with existing systems?
neoCare HS offers data import and API integration assessments, and can help connect with government platforms (such as the long-term care service management system) or third-party systems.
How does the neoCare HS home care service system keep data secure?
neoCare HS is certified to ISO 27001 (information security management) and ISO 27701 (privacy information management). It uses token authentication, access control, and audit logging, and encrypts transmissions with AES-256-CBC + HMAC to fully protect client data security and privacy.
Does the neoCare HS home care service system support multiple units and multiple users?
Yes. neoCare HS supports multiple service locations and a multi-user architecture, with independent permissions per unit, supervisor, or care attendant — ideal for chains or agencies with multiple locations.
Does the scheduling system support multiple scheduling modes?
Yes. The calendar-based scheduler in neoCare HS plans by both client and staff, and adjusts flexibly by service slot, approved hours, and staffing — effectively reducing scheduling conflicts and coordination overhead.
Running a home nursing practice as well?
Neova Technology also offers the neoCare HC home nursing system — a home nursing system built for home nursing agencies, integrating case management, visit scheduling & routing, vital-sign uploads, NHI (National Health Insurance) claims, and NHI platform integration.
Learn about neoCare HCNeed help?
Get in touch and our team will recommend the solution that fits your organization best.
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