Privacy
Privacy Policy
This is an English summary provided for convenience. The Traditional Chinese version at /privacy is the authoritative and legally binding text.
Overview
Neova Technology Co., Ltd. ("Neova", "we") is committed to protecting your privacy and personal data. This summary explains, at a high level, how we collect, use, and safeguard personal data across our website, cloud platforms, care information systems, mobile apps, and API services.
What Data We Collect
- Contact and account information — such as name, email address, phone number, organization, job title, and user account details.
- Service usage data — login and operation logs, device and browser information, IP addresses, and, where authorized, location data used for attendance clock-in and field service management.
- Care-related data — health assessments, care records, service records, and vital-sign measurements that we process on behalf of the client agencies that use our systems, in accordance with applicable law.
Why We Collect It
We use personal data to authenticate users, manage accounts and permissions, deliver and support our services, fulfill contracts, send notifications, produce statistics, maintain and secure our systems, and comply with legal and regulatory obligations. We do not sell, exchange, or rent your personal data to third parties for marketing purposes.
Legal Basis
Our handling of personal data follows Taiwan's Personal Data Protection Act (PDPA) and its enforcement rules, along with applicable healthcare and long-term care regulations.
How We Protect Your Data
Neova is certified to ISO 27001 (information security management) and ISO 27701 (privacy information management). Safeguards include HTTPS/TLS encrypted transmission, AES-256-CBC + HMAC encryption, access control and multi-factor authentication, audit logging and monitoring, intrusion detection, vulnerability management, and backup, business continuity, and disaster recovery plans.
Your Rights
Under the PDPA, you may request to access or review your personal data, obtain a copy, correct or supplement it, stop its collection, processing, or use, or have it deleted. To exercise these rights, contact us using the details below.
Cookies & Analytics
Our website uses cookies and similar technologies (including Google Tag Manager and analytics tools) for login authentication, user experience, traffic analysis, and security. You can disable cookies in your browser settings, although some features may be affected.
Cross-Border Transfers
Because our services run on cloud infrastructure, your data may be stored, backed up, or processed in data centers inside or outside Taiwan. We apply appropriate safeguards to keep it protected wherever it is processed.
Contact Us
For privacy questions or to submit a personal data request, email [email protected], call +886-2-7701-7906, or write to Neova Technology Co., Ltd., 8F.-2, No. 432, Sec. 1, Keelung Rd., Xinyi Dist., Taipei City 110053, Taiwan.